Shipping policy

Shipping Policy

Last updated: August 29, 2026

Thank you for shopping with The Sleeping Swallow. Please review the following information regarding shipping destinations, costs, processing times, delivery estimates, and tracking.

Where We Ship

The Sleeping Swallow currently ships to:

United States – all 50 states, including Alaska and Hawaii
Canada

We do not currently ship to countries or destinations outside the United States and Canada.

Shipping Costs

United States

Standard shipping is FREE on all orders shipped within the 50 United States.

There is no minimum purchase required to qualify for free standard shipping.

Canada

Shipping charges for Canadian orders, if applicable, are $18.99 USD.

There are no custom taxes or additional fees for Canada.

Processing Times

All orders are typically processed within 3–5 business days.

Processing time refers to the time required to prepare, personalize, produce, package, and dispatch your order before it is handed to the shipping carrier.

Processing time is separate from shipping transit time.

During periods of high demand, holidays, or special promotions, processing times may occasionally be extended.

Shipping Carrier

Orders are shipped via DHL.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

United States Delivery Times

Once an order has shipped, estimated delivery within the United States is:

3–5 business days

Most U.S. orders typically arrive in approximately 3 business days after shipment.

Please remember that shipping transit time begins after the order has completed the 3–5 business day processing period.

The estimated total timeframe for a U.S. order is therefore generally:

6–10 business days from order placement to delivery

This consists of:

3–5 business days processing + 3–5 business days shipping

Delivery times are estimates and are not guaranteed delivery dates.

Canada Delivery Times

Canadian orders may require additional transit time due to international shipping and customs processing.

Once shipped, Canadian orders typically arrive within:

8–15 business days

Canadian shipments may take up to 15 business days after shipment to arrive due to customs processing and other international shipping requirements.

Please remember that this shipping timeframe begins after the order has completed the 3–5 business day processing period.

The estimated total timeframe for a Canadian order is therefore generally:

11–20 business days from order placement to delivery

This consists of:

3–5 business days processing + 8–15 business days shipping

Customs processing times are outside our direct control and may occasionally result in additional delays.

Customs & Import Charges for Canada

Orders shipped to Canada may be subject to customs processing and applicable import requirements.

Any duties, taxes, customs charges, or import fees that apply to an order will be handled in accordance with the terms presented at checkout and applicable Canadian customs requirements.

Customs processing may affect the final delivery date of an international shipment.

Tracking Information

You will receive a shipping confirmation email with your tracking information as soon as your order ships.

You can use the tracking information provided to follow the progress of your shipment.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become fully active or update in the carrier's system.

Shipping Delays

While most orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our reasonable control, including:

Carrier or transportation disruptions
Severe weather
Customs processing
Peak holiday shipping periods
Incorrect or incomplete shipping information
Other unforeseen carrier-related circumstances

Delivery estimates are provided as guidelines and are not guaranteed delivery dates.

If your order appears to be significantly delayed, please contact us at contact@thesleepingswallow.com so we can assist you.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, please contact us as soon as possible at contact@thesleepingswallow.com.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been dispatched.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

Lost or Missing Packages

If tracking indicates that your package has not been delivered and appears to be lost or significantly delayed in transit, please contact us at contact@thesleepingswallow.com so we can review the shipment information and assist with the appropriate next steps.

If tracking indicates that a package has been delivered but you cannot locate it, please: