Frequently asked questions

What is the return policy?

Because each personalized blanket is made especially for you, we’re unable to accept returns or exchanges on customized orders. We kindly ask that you double-check all names, spelling, colors, and personalization details before ordering.

We want you to truly love what you receive. If your blanket arrives damaged, has a manufacturing issue, or we’ve made a mistake with your order, please contact us with your order number and a photo. We’ll personally review it and make it right.

How can I personalize my blanket?

Personalizing your blanket is easy! Simply choose your preferred size, color, and font, then enter the name or personalization you’d like in the box provided before adding your blanket to your cart.

We’ll create your blanket using the details exactly as you enter them, so please double-check spelling before ordering. Each piece is made especially for you, making every blanket a truly one-of-a-kind keepsake.

When will I get my order?

Because each blanket is made especially for you, please allow approximately 2–5 business days for processing and production. Once your blanket is ready, shipping typically takes an additional 2–5 business days.

Most orders arrive within approximately 4–10 business days from the date your order is placed. As soon as your blanket ships, we’ll send you tracking information so you can follow it all the way home.

What are your blanket sizes?

Our woven blankets are available in three sizes: 37 × 52", 50 × 60", and 60 × 80". Whether you’re looking for a sweet nursery blanket, a cozy everyday size, or a larger blanket they can grow into, there’s an option for every stage.

Each size features the same personalized woven design and beautiful fringed finish, so you can choose whichever works best for your little one and your family.

Where are your blankets made?


Our blankets are proudly woven in the USA by a specialized, high-quality weaving company using premium Jacquard looms. We chose our weaving partner specifically for their craftsmanship and exceptional quality, so each blanket has the beautiful texture, softness, and durability we want in a true heirloom piece.

How are the blankets made?

Our woven blankets are made from 100% cotton, with each design woven directly into the fabric rather than printed on top. The weaving process creates the beautiful texture, subtle color variations, and classic fringed edges that give each blanket its heirloom feel.

Each blanket is made to order with your chosen design and personalization, creating a one-of-a-kind keepsake made especially for your little one.

How to care for my blanket?

Our woven blankets are made to be loved and enjoyed for years. We recommend machine washing in cold water on a gentle cycle with mild detergent, then tumble drying on low to help preserve the softness, colors, and woven details.

Avoid bleach and harsh detergents, and please do not iron directly over the design. With a little gentle care, your blanket will stay beautiful and cozy through countless snuggles.

Can I change custom detail after ordering?

We’re happy to make changes as long as your order hasn’t entered processing yet. Because our personalized blankets are made to order, once production has begun, we’re unable to change the name, color, font, or other custom details.

If you notice a mistake or would like to make a change, please TEXT us as soon as possible at 208-567-6959 with your order number and the details you’d like updated.

Contact Information

Last updated: August 29, 2026

The Sleeping Swallow is committed to providing accessible and reliable customer support. If you have questions about an order, product, personalization, shipping, return, or any other matter, please contact us using the information below.

Customer Support

Email: contact@thesleepingswallow.com

Phone: (208) 567-6959

Our customer service team is available to assist with:

  • Order questions and order status

  • Shipping and delivery questions

  • Personalization requests

  • Order changes and cancellations

  • Returns and refunds

  • Damaged, defective, or incorrect items

  • Product questions

  • Digital products

  • General customer inquiries

Phone Support Hours

Telephone support is available:

Monday through Friday
7:00 AM – 9:00 AM Pacific Time (PT)

Phone support is unavailable on major U.S. holidays.

If you are unable to reach us during telephone support hours, please email contact@thesleepingswallow.com. Email inquiries can be submitted at any time.

Email Response Times

We aim to respond to customer emails within 1–3 business days.

Response times may occasionally be longer during holidays, promotional periods, or periods of unusually high order volume.

Before Contacting Us

To help us assist you as quickly as possible, please include the following information when relevant:

  • Your full name

  • Your order number

  • A detailed description of your question or concern

  • Photographs of the product if you are reporting a defect, damage, or incorrect item

  • Photographs of the packaging if the product was damaged during delivery

Please do not send sensitive payment information, credit card numbers, or passwords by email.

Order Changes & Personalization

If you need to correct or change personalization information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before production begins. However, because many of our products are personalized or made to order, we cannot guarantee that an order can be modified or canceled once it has entered production or fulfillment.

Please review our Refund & Return Policy for complete information regarding cancellations, returns, refunds, and personalized products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrectly produced, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs showing the issue

  • Photographs of the packaging when applicable

We will review your claim and provide the appropriate next steps. Verified damaged, defective, or incorrectly produced products may qualify for a replacement or refund in accordance with our Refund & Return Policy.

Contact The Sleeping Swallow

The Sleeping Swallow

Email: contact@thesleepingswallow.com
Phone: (208) 567-6959
Phone Support: Monday–Friday, 7:00 AM–9:00 AM Pacific Time (PT)

We value our customers and will do our best to assist you with any questions or concerns regarding your order.