Privacy policy

Privacy Policy

Last updated: August 29, 2026

The Sleeping Swallow respects your privacy and is committed to being transparent about how your personal information is collected, used, disclosed, and protected.

The Sleeping Swallow operates this online store and website, including the related information, content, features, products, and services offered through it (collectively, the "Services").

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit our website, place an order, communicate with us, or otherwise use our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect

"Personal information" means information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website and Services, we may collect or process the following categories of personal information:

Contact information, such as your name, email address, telephone number, billing address, and shipping address
Order and transaction information, including products viewed or purchased, personalization selections, order history, returns, exchanges, cancellations, and transaction details
Payment information, such as payment method, payment confirmation, and related transaction information
Account information, if you create an account, including account credentials, preferences, and settings
Customer communications, including information you provide when contacting us about an order, product, return, or customer service request
Personalization information, including names, dates, photographs, artwork, messages, or other information you voluntarily provide for the creation of a personalized product
Device and technical information, including your device, browser, network connection, IP address, and similar identifiers
Usage information, including information about how you browse, interact with, or use our website
Marketing preferences, including your preferences regarding promotional communications

We collect only the information reasonably necessary to operate our store, process transactions, provide our Services, communicate with customers, improve our website, and fulfill the purposes described in this Privacy Policy.

How We Collect Personal Information

We may collect personal information:

Directly from you, including when you place an order, create an account, contact customer service, submit personalization information, subscribe to communications, or otherwise provide information to us
Automatically through our website, including through cookies and similar technologies
From Shopify and our service providers, when they provide ecommerce, payment, analytics, fulfillment, shipping, customer support, or other services on our behalf
From advertising, marketing, or business partners, where permitted by applicable law

How We Use Personal Information

We may use personal information to:

Process & Fulfill Orders

We use customer information to:

Process purchases and payments
Create and personalize ordered products
Communicate regarding orders
Arrange production and fulfillment
Ship and deliver orders
Provide tracking information
Process eligible returns, replacements, cancellations, and refunds
Provide customer support

Provide & Improve Our Services

We may use information to operate, maintain, personalize, analyze, and improve our website and Services.

This may include remembering customer preferences and improving the shopping experience.

Communicate With Customers

We use personal information to respond to questions, provide customer support, send order and shipping information, and communicate important information regarding transactions or our Services.

Marketing & Advertising

Where permitted by applicable law, we may use personal information to provide marketing or promotional communications and to measure or personalize advertising.

Customers may unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.

Unsubscribing from promotional communications does not prevent us from sending transactional communications necessary to fulfill or administer an order.

Security & Fraud Prevention

We may process information to:

Protect our website and customers
Authenticate transactions
Detect and prevent fraud
Investigate suspicious or unauthorized activity
Protect our legal rights
Maintain the security of our Services

Legal & Regulatory Purposes

We may use or disclose personal information when reasonably necessary to:

Comply with applicable laws
Respond to valid legal requests
Enforce our Terms & Conditions or other policies
Establish, exercise, or defend legal claims
Protect our customers, business, or other persons

Personalized Products & Customer-Submitted Content

Some products offered by The Sleeping Swallow allow customers to submit personal information or content such as:

Names
Dates
Photographs
Artwork
Custom messages
Other personalization information

This information is used for the purpose of creating, producing, fulfilling, and providing customer service for the personalized product ordered.

Where necessary to fulfill an order, customer-submitted personalization information may be shared with our production and fulfillment partners.

We do not claim ownership of customer-provided photographs or other customer-provided intellectual property merely because they are submitted for personalization.

Please do not submit sensitive personal information that is unnecessary for the production of your order.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These parties may include:

Shopify, which provides our ecommerce platform
Payment processors, which process customer payments
Production and fulfillment partners, which manufacture and prepare products ordered through our store
Shipping and delivery providers, including DHL, which deliver customer orders
Technology and cloud-service providers
Analytics providers
Customer-service providers
Marketing and advertising partners, where permitted by applicable law
Professional advisers, where reasonably necessary for legal, accounting, security, or other business purposes
Government authorities or other parties, when disclosure is required or permitted by applicable law

We may also disclose information when you direct or authorize us to do so.

We do not authorize production, fulfillment, or shipping partners to use customer information for unrelated purposes merely because they receive information necessary to fulfill an order.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information in connection with your access to and use of our store in order to provide and improve its ecommerce services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers involved in providing the Services.

Shopify's processing of personal information is also governed by its applicable privacy policies.

Cookies & Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, provide functionality, measure performance, prevent fraud, and support advertising and marketing activities.

Depending on where you reside, you may have choices regarding certain cookies, targeted advertising, or the sharing of personal information for advertising purposes.

Where required by applicable law, appropriate privacy controls or consent mechanisms will be made available.

Targeted Advertising & Privacy Choices

Depending on where you reside, applicable privacy laws may provide the right to opt out of certain uses or disclosures of personal information for targeted advertising, sharing, or activities legally defined as a "sale" of personal information.

Where applicable, these choices may be exercised through the privacy controls made available on our website.

We also honor applicable legally recognized privacy preference signals where required.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

Customers should not send passwords, complete payment-card information, or other highly sensitive information to us through unsecured email or other unsecured communication channels.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors including:

Providing and fulfilling our Services
Maintaining customer accounts
Processing transactions
Providing customer service
Complying with legal, tax, accounting, or regulatory obligations
Preventing fraud
Resolving disputes
Enforcing our agreements and policies

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.

Your Privacy Rights

Depending on where you reside, you may have rights concerning your personal information.

These may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a portable copy of certain personal information
Opt out of certain targeted advertising, sale, or sharing activities where applicable
Withdraw consent where processing is based on consent
Appeal certain decisions regarding a privacy request where applicable

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before processing certain privacy requests.

We will not unlawfully discriminate against customers for exercising applicable privacy rights.

To submit a privacy request, please contact:

contact@thesleepingswallow.com

Marketing Communications

If you receive promotional emails from The Sleeping Swallow, you may unsubscribe at any time using the unsubscribe link included in the email.

Even after opting out of marketing communications, we may continue sending non-promotional communications relating to:

Existing orders
Shipping and tracking
Customer-service requests
Returns or refunds
Account security
Important changes affecting our Services or policies

Children's Privacy

Our website and Services are intended for adults purchasing products, including adults purchasing products for babies and children.

Our Services are not intended to be used independently by children, and we do not knowingly collect personal information directly from children under the age required by applicable law to provide consent.

If you are a parent or legal guardian and believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

The Sleeping Swallow is not responsible for the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of third-party websites before providing personal information to them.

International Data Transfers

Our customers, service providers, production partners, and technology providers may be located in different countries.

As a result, personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

Where applicable law requires specific safeguards for international transfers of personal information, appropriate legally recognized transfer mechanisms will be used.

Business Transactions

If The Sleeping Swallow is involved in a merger, acquisition, restructuring, sale of assets, financing transaction, bankruptcy, or similar business transaction, personal information may be transferred or disclosed as part of that transaction as permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, technology, business operations, or applicable legal requirements.

The most current version will be published on our website and will display the applicable "Last updated" date.

If we make material changes to this Privacy Policy that may significantly affect how we use customers' personal information or their privacy rights, we will provide reasonable notice as required by applicable law.

Where appropriate, this may include notifying affected customers by email using the email address associated with their account or order.

Customers are responsible for ensuring that the email address provided to us is accurate and current.