Refund policy

Last updated: August 29, 2026

At The Sleeping Swallow, many of our products are personalized and made especially for each customer. Because these items are created according to the personalization details submitted with your order, different return conditions apply to personalized and non-personalized products.

Please review this policy carefully before placing your order.

Personalized & Custom-Made Products

Personalized, customized, and made-to-order products are final sale and are not eligible for returns or exchanges due to:

Change of mind or buyer's remorse
Ordering the wrong size
Choosing the wrong color or design
Customer-submitted spelling errors
Incorrect names, dates, initials, or wording submitted by the customer
Other incorrect personalization information submitted by the customer

This includes products personalized with names, initials, dates, photographs, artwork, custom wording, or other customer-selected details.

Please carefully review all personalization information and product selections before submitting your order.

If you notice a mistake after placing your order, contact us as soon as possible at contact@thesleepingswallow.com. We will make reasonable efforts to accommodate changes before production begins, but changes cannot be guaranteed once your order has entered production or fulfillment.

Damaged, Defective, or Incorrect Products

We want you to receive the product you ordered.

If your order arrives damaged, defective, or incorrectly produced due to an error on our part, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photographs showing the issue
Photographs of the packaging, when applicable

Once we review and verify the issue, we will provide an appropriate resolution, which may include a replacement or refund.

If we require you to return a verified damaged, defective, or incorrect product, you will not be responsible for the return shipping cost.

The final-sale restriction for personalized products does not prevent you from contacting us about an item that arrived damaged, defective, or incorrectly produced.

Non-Personalized Products

Eligible non-personalized products may be returned within 14 days of delivery.

To qualify for a return, the product must be:

Unused and unworn
In its original condition
Returned with any original packaging or materials, where applicable

Please contact us at contact@thesleepingswallow.com before returning an item.

If your return is approved, we will provide return instructions and the appropriate return address.

Please do not send a return without contacting us first. Unauthorized returns may not be accepted.

For eligible non-personalized returns made because of change of mind or buyer's remorse, the customer is responsible for return shipping costs.

Return Method

Eligible returns are accepted by mail.

Before mailing a return, please contact:

contact@thesleepingswallow.com

Include your order number and reason for the return.

We will confirm whether the item is eligible and provide the return instructions and return address.

Do not return products directly to a production or fulfillment partner unless we specifically instruct you to do so.

Return Shipping Costs

For eligible non-personalized returns resulting from buyer's remorse or change of mind, the customer is responsible for return shipping costs.

If a return is required because we verified that the product arrived damaged, defective, or incorrectly produced due to an error on our part, The Sleeping Swallow will be responsible for the applicable return shipping cost.

Original shipping charges are generally non-refundable for buyer's-remorse returns, except where required by applicable law.

Refunds

Once an eligible returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank, credit-card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at contact@thesleepingswallow.com.

Replacements

When a product arrives damaged, defective, or incorrectly produced due to an error on our part, we may offer a replacement when appropriate.

Depending on the circumstances, we may not require the damaged or defective product to be returned before sending a replacement.

We will provide instructions after reviewing your claim.

Personalization Errors

Customers are responsible for entering and reviewing personalization information before submitting an order.

We produce personalized products according to the information provided with the order.

If the product is produced correctly according to the information submitted by the customer, it is not considered defective because the customer later discovers a spelling, date, name, color, size, or other selection error.

If The Sleeping Swallow or our production partner makes an error and the finished product does not match the personalization information correctly submitted with your order, please contact us within 7 days of delivery so we can make it right.

Cancellations & Order Changes

Because many of our products are made to order, production may begin shortly after an order is placed.

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request if production or fulfillment has not yet begun.

Once an order has entered production or fulfillment, cancellation or modification may no longer be possible.

Natural Variations in Woven Products

Our woven blankets are made using colored yarns and a Jacquard weaving process.

Because woven textiles are created from individual threads rather than printed as a flat image, minor variations in color, thread placement, texture, fringe, and appearance may naturally occur.

Colors may also appear somewhat different depending on your screen or device.

These normal minor variations are characteristics of the weaving process and are not considered defects.

Significant manufacturing defects, substantial production errors, or incorrect personalization caused by us remain covered under this policy.

Shipping Delays

Processing and delivery times shown on our website are estimates rather than guaranteed delivery dates.

Carrier delays, weather, holidays, customs processing, transportation disruptions, and other circumstances outside our reasonable control may occasionally affect delivery.

A shipping delay alone does not automatically make a personalized or made-to-order product eligible for return or refund.

Nothing in this section limits any rights or remedies available to you under applicable law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an address error, please contact us immediately.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once fulfillment or shipping has begun.

If an order must be reproduced or reshipped because of an incorrect or incomplete address supplied by the customer, additional charges may apply.

Lost or Missing Packages

If your package appears to be significantly delayed or lost in transit, please contact us so we can help review the tracking information and determine the appropriate next steps.

If tracking shows that a package was delivered but you cannot locate it, please first check:

The delivery location
Other household members
Nearby or secure delivery areas
Neighbors, where appropriate
The carrier's tracking information

You may also contact the carrier for additional delivery information.

Please contact us if you continue to experience difficulty locating your order. We will assist where reasonably possible, and a carrier investigation may be required.

Exchanges

Because personalized and custom-made products are created specifically for each customer, we do not offer exchanges on personalized products for buyer's remorse, incorrect sizing or color choices, or customer-submitted personalization errors.

If an item is damaged, defective, or incorrectly produced due to an error on our part, please contact us so we can provide an appropriate resolution.

Eligible non-personalized products may be returned in accordance with the conditions described above.

Consumer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Where applicable law provides greater rights than those stated in this policy, those legal rights will apply.